Refund/Cancellation Policies

Membership Refund/Cancellation Policy

Mountain Business 365 Ltd (Mountain Trade Network) reserves the right to refuse or cancel a membership in the Mountain Trade Network platform at any time and for any reason.

If Mountain Trade Network refuses a new or renewing membership, organisations will be offered a refund for the remaining portion of their membership at the time of termination.

Membership Cancellation by Participant

Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a £40 service fee as determined by Mountain Business 365 Ltd in its sole discretion.

Cancellations will be accepted via e-mail, and must be received by the stated cancellation deadline.

Cancellations received after the stated deadline will not be eligible for a refund.

All benefits of physical or digital format received by member organisations must be cancelled/returned to Mountain Business 365 Ltd.

All refund requests must be made by the organisation’s primary contact or credit card holder.

Refund requests must include the name of the organisation, card holder, and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

The above policies apply to all Mountain Trade Network memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.


Event Transfer/Refund/Cancellation Policy

Event Cancellation or Changes by Mountain Trade Business 365 Ltd.

The Mountain Trade Business 365 Ltd. reserves the right to cancel, postpone, or reschedule in its sole discretion an event, whether in-person or virtual, due to low registrations. If Mountain Trade Business 365 Ltd voluntarily cancels an event due to low registrations, delegates will be offered a full or partial refund. If Mountain Trade Business 365 Ltd. postpones or reschedules an event due to low registrations, Mountain Trade Business 365 its sole discretion will 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. Note that this cancellation and refund policy does not apply to cancellation due to Force Majeure.

Mountain Trade Business 365 Ltd. also has the right to postpone, suspend, cancel, or reschedule an event, whether in-person or virtual, at any time, in its sole discretion in the event of Force Majeure and 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. No refunds, whether partial or full, will be made if Mountain Trade Business 365 Ltd. postpones, suspends, cancels or reschedules an event because of Force Majeure.

In-Person Event Registration Cancellation or Transfer by Delegate:

Co-Worker Transfer Policy: Registered delegates may transfer their event registration to a co-worker at no charge if an official email has been submitted 30 or more days before the event. Within 30 days of the event, MOUNTAIN BUSINESS 365 LTD may charge a co-worker transfer fee (£45 for an In-Person Event and £25 for all other events).

Cancellation by Delegate Policy: While the MOUNTAIN BUSINESS 365 LTD strongly encourages delegates to first consider transferring their registration to a co-worker, delegates may elect to cancel their registration and receive an account credit for the amount of the registration fees paid. Cancellation requests submitted up to 61 days before an In-Person Event will receive account credit equal to the full amount paid. If the cancellation is received within 60 days of the event, the account credit will be given for the original amount paid less a cancellation fee (£150 for an In-Person Event and £50 for all other events). Account credits will be available for future purchases with the MOUNTAIN BUSINESS 365 LTD .

Refund Request by Delegate Policy: No refunds will be given within 120 days before an In-Person Event; please plan accordingly. Full refunds are available if requested 121 days or more before an In-Person Event provided that there is not a volume of similar refund requests that it would make it financially detrimental for MOUNTAIN BUSINESS 365 LTD to provide refunds as MOUNTAIN BUSINESS 365 LTD  determines in its sole discretion. In this situation, MOUNTAIN BUSINESS 365 LTD  will provide an account credit or transfer registration to the same or similar event at a future date. Cancellations will be accepted by completing an official cancellation request form.

Event Registration Cancellation May Change by Event: Each In-Person Event may have different transfer/refund/cancellation policies. You may see specific event transfer/refund/cancellation policies on each event’s registration page – which supersedes transfer/refund/cancellation policies on this page.

Virtual Event Cancellation/Refund by Delegate:

Cancellation/Refund Request by Delegate Policy — at least 24 hours before event start time: You may cancel your registration up to 24 hours before the virtual event begins and request a full refund of your virtual event registration fee by emailing

Cancellation/Refund Request by Delegate Policy — within 24 hours before event start time:  We are unable to provide refunds within 24 hours of the event start time. If you paid your virtual event registration fee but did not attend the event for any reason, you will not receive a refund. Please watch for a post-event email with information on how to access available event recordings.

Co-Worker Transfer Policy: We are unable to provide registration transfers for virtual events. We can provide a refund, per the policies noted above, and then your co-worker may register on their own.

If you are unhappy with the MOUNTAIN BUSINESS 365 LTD virtual event, please contact to discuss further.

Force Majeure – Definition and Impact  IMPORTANT

MOUNTAIN BUSINESS 365 LTD will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance, underperformance, or nonperformance of any of its obligations under this agreement to the extent that any such delay, underperformance, or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control including but not limited to, acts of God or nature, war, curtailment or interruption of transportation facilities, strikes and/or labor disputes  or the imminent threat thereof, threats or acts of terrorism or similar acts, disease, quarantine, global health emergencies, viruses, epidemics, pandemics, travel restrictions or limitations, government or regulatory actions, significant change in economic conditions, mandatory office and business closures, full and partial lockdowns of cities, towns and other areas,  governmental or international agency travel advisory or warning, corporate travel restrictions, widespread public fear and panic that impacts travel, civil disturbance, host destination partner’s cancellation or inability or refusal to implement the event as agreed to with MOUNTAIN BUSINESS 365 LTD , or any other event or circumstances beyond MOUNTAIN BUSINESS 365 LTD ’s control, whether similar or dissimilar, which, in MOUNTAIN BUSINESS 365 LTD ’s reasonable and sole judgment, would tend to make it commercially impracticable (from a safety, health, logistical, economic, orfinancial standpoint), inadvisable, difficult or onerous, illegal or impossible for MOUNTAIN BUSINESS 365 LTD or its partners to perform their obligations under this agreement or have a significant adverse impact on MOUNTAIN BUSINESS 365 LTD .

MOUNTAIN BUSINESS 365 LTD Goods and Product Refund/Return Policy

All returns of goods and materials purchased directly from the Adventure Travel Trade Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the MOUNTAIN BUSINESS 365 LTD within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any MOUNTAIN BUSINESS 365 LTD product that is deemed defective.

Products provided/sold by MOUNTAIN BUSINESS 365 LTD partners and affinity programs are subject to the return policy of the partner.

Products which are software or downloadable from any MOUNTAIN BUSINESS 365 LTD website or provided media (CD ROM, Memory Drives, etc) are non-refundable.